Due to the nature of the product, we do not accept any returns once the product is opened and used.
If you are not satisfied or have a problem with the product or receive the wrong item in the order, please contact us right away.
Because each bar of soap is hand cut and are made in different shapes, so weight varies among bars. A standard rectangle shaped bars weighs between 4 and 5 ounces. Round bars weigh between 3.5 and 4 ounces. Each bar is labelled with the weight. Handcrafted Soap will continue to evaporate water and lose weight. This makes a finer, longer lasting bar.
All US domestic orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive an email notification with a tracking number when your order is shipped and when your order is delivered. There might be a delay in transit due to holiday shopping season, so please order earlier!
We are not shipping overseas at this time.
No wholesale orders at this time.
Customized loaf orders are welcome! Lead time: minimum of 3 months due to customized scent, material, design, quantity etc. 3 months of lead time includes 4 week of soap curing time. Please contact me directly to request.
Our soaps are wrapped individually in wrapping paper or packed in an individual paper box. Depending on the size of the order, they will be packed in a padded envelope or in a shipping box. Customized personal message can be requested upon ordering. We are currently not offering gift wrapping service at this time.
Please check all ingredients before purchase/use • For external use only • Discontinue use if irritation occurs • Consult a Physician with Concerns • Allow soaps to air dry in a ventilated area between uses and away from direct sunlight • Avoid soap to sit in water • Best when used within six months of purchase.
Online sales tax is included in the product price.
We will cancel any sales if transactions appear to be fraudulent!